Política de reembolso
Holicow – Refund & Return Policy
Return Policy
We have a 60-day return policy, which means you may request a return within 60 days of receiving your order.To be eligible, your item must be:
We have a 60-day return policy, which means you may request a return within 60 days of receiving your order.To be eligible, your item must be:
- Unopened, unused, and in the same condition you received it
- With its seal intact and not removed
- In original packaging with box
- Accompanied by proof of purchase
Important:
- Refunds cannot be processed for items still in transit
- Refunds cannot be processed if the seal has been removed
- Refunds cannot be processed for sale or discounted items
Items sent back without prior authorization will not be accepted.
Damages and Issues
If your order arrives defective, damaged, or incorrect, contact us immediately so we can evaluate and make it right.
If your order arrives defective, damaged, or incorrect, contact us immediately so we can evaluate and make it right.
European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Refunds are only processed once the return has been inspected and approved. If approved, your refund will be returned to your original payment method within 10 business days.
If 15 business days pass after approval without receiving your refund, contact us at support@tryholicow.com.
Refunds are only processed once the return has been inspected and approved. If approved, your refund will be returned to your original payment method within 10 business days.
If 15 business days pass after approval without receiving your refund, contact us at support@tryholicow.com.